DUE TO CONTINUED INCLEMENT WEATHER AND DANGEROUS ROAD CONDITIONS REPORTED BY THE NEWS STATIONS AND WEATHER STATIONS WE ARE CLOSING THE CLINIC FOR CLIENT/PATIENTS AND STAFF SAFETY.
MONDAY FEB 15th—CLOSED
TUESDAY Feb 16–CLOSED
WEDNESDAY Feb 16–CLOSED
THURSDAY Feb 17–CLOSED
FRIDAY Feb 18–CLOSED
SATURDAY Feb 19–CLOSED
*** We are sorry for the inconvenience as we do not control the weather, but our clients, their pets, and our staff’s safety are a main priority.
Our Updated Protocols for Clinic Protocols for Clients and Canine and Feline Furbabies
In Compliance with the recommendations set in place by the CDC, The American Veterinary Medical Association and the Governor of Texas, we will be implementing the following protocols effective immediately:
PLEASE BE PATIENT WITH US DURING THESE TIMES. Our technicians and staff are working very diligently through rain, cold and hot weather, to bring your pets in, get them seen and treated by Dr. Kocher, and taken back out as quickly and efficiently as possible. Realize that if there is an extremely sick patient in an appointment prior to yours, it might push your appointment a little. We want to give every patient the best medical treatment. Please do not get angry out the staff/technicians, honk your horns, or use profanity.
-Due to the dramatic increase in the number of patients wanting to be seen, and our ability to make sure we give every pet the best medical care we can, we are no longer taking WALK INS. Please call us at 214-376-5431, go to our online portal to request an appointment, or text 817-953-0061. We will get back with you as soon as possible.
– Curbside service will be provided until further notice. Please do not enter the building. Instead, please return to your vehicle and call the clinic so we may assist you: 214-376-5431 or test 817-953-0061
– For appointments, call to let us know of your arrival. A technician will ask a few pet life-style questions for check in. When a room is available, a technician will escort your pet in while you remain in your vehicle. There will be an open line of communication via phone throughout the visit -for questions, testing approval and payments. Receipts will be emailed as much as possible.
– For prescriptions, food or any other pick up, please stay in your vehicle and call for payment over the phone with a receptionist. They will then bring the product to your vehicle and your receipt will be emailed when possible.
-Be safe, wear masks, wash your hands.
Stay Well!
Dr. Kocher, Hans and Staff of Love Freeway Animal Hospital
