Our Updated Protocols for Clinic Protocols for Clients and Canine and Feline Furbabies
In Compliance with the recommendations set in place by the CDC, The American Veterinary Medical Association and the Governor of Texas, we will be implementing the following protocols effective immediately:
– Curbside service will be provided until further notice. Please do not enter the building. Instead please return to your vehicle and call the clinic so we may assist you: 214-376-5431 or test 817-953-0061
– For appointments, call to let us know of your arrival. A technician will ask a few pet lifestyle questions for check in. When a room is available, a technician will escort your pet in while you remain in your vehicle. There will be an open line of communication via phone throughout the visit -for questions, testing approval and payments. Receipts will be emailed as much as possible.
– For prescriptions, food or any other pick up, please stay in your vehicle and call for payment over the phone with a receptionist. They will then bring the product to your vehicle and your receipt will be emailed when possible.
– We are aiming to resume around May 1st, 2020. We will update this as changes to the recommendations are made by the above mentioned groups.
Stay Well!
Dr. Kocher, Hans and Staff of Love Freeway Animal Hospital
